FAQ

1. What makes your wooden baby cradles special?

Our wooden baby cradles are handmade from high-quality, sustainable materials. Each cradle is unique in its grain and finish, making it a special piece in every child's room.

2. Are the materials used safe for my baby?
Yes, your baby's safety is our top priority. We only use non-toxic, baby-safe paints and materials.

3. Can I cancel or change my order after it has been placed?
Changes or cancellations are usually possible as long as the order has not yet been shipped. Please contact us by email as soon as possible if you wish to make a change or cancellation.

4. How does the return process work if I am not satisfied?
You have the right to cancel your order within 14 days of receipt without giving any reason. To start the return process, please contact us by email. Please note that return shipping costs must be borne by the buyer.

5. How can I contact you if I have any questions or problems?
Our customer support can be reached via email. We strive to answer all inquiries as quickly as possible and to help you with any concerns.

6. How long does it take to receive my refund?
After we receive and inspect the returned goods, the refund will be processed via the original payment method within a few days.

7. What happens if I have problems making payment?

If you have any problems with payment, please contact us immediately by email. We will be happy to help you clarify the problem and find a solution.

8. How secure is payment via your online shop?
The security of your data is our top priority. Our payment system is secure and your personal information is kept confidential.